Legal

Privacy Policy

Last updated: March 22, 2026

This Privacy Policy explains how LightEgg collects, uses, stores, and shares personal information when you visit our website, create an account, purchase a plan, or use our restaurant operations software and related services.

Scope

This policy applies to information we process through:

  • the LightEgg marketing website;
  • authenticated product areas, including dashboards and organization workspaces;
  • billing, support, onboarding, and communications related to the service; and
  • product features that rely on integrations such as payments, analytics, error monitoring, storage, and AI-powered workflows.

Organization Workspaces

When you use LightEgg as part of an organization, owners and admins for that workspace may access, export, or remove content tied to the workspace, manage members and roles, and configure integrations, within the limits of the product. If you have questions about how an organization handles your information, contact that organization directly. LightEgg processes workspace data to deliver the service as instructed by those administrators, consistent with this policy and applicable law.

Information We Collect

Information you provide to us

We collect information you choose to submit, including:

  • account details such as your name, email address, password, profile image, and authentication settings;
  • organization details such as restaurant or business name, billing contact, team membership, and workspace preferences;
  • operational data you enter into the product, such as inventory, suppliers, purchase orders, kitchen workflows, reports, leads, and chatbot prompts or instructions;
  • billing and transaction information needed to manage subscriptions, invoices, and payments;
  • communications you send to us, including support requests, feedback, and onboarding responses.

Information we collect automatically

When you access LightEgg, we may automatically collect:

  • usage data such as pages viewed, actions taken, referring URLs, approximate timestamps, and browser information;
  • device and network data such as IP address, operating system, language, and device type;
  • log, diagnostic, and crash information used to secure, troubleshoot, and improve the service; and
  • cookie and local-storage data described in our Cookie Policy.

Information from third parties

We may receive information from service providers and integrations we use to run LightEgg, such as:

  • authentication providers;
  • payment processors such as Stripe;
  • infrastructure, storage, analytics, and error monitoring providers;
  • email delivery providers; and
  • AI service providers used to power optional product features.

How We Use Information

We use personal information to:

  • provide, operate, and maintain LightEgg;
  • authenticate users, manage accounts, and secure organization workspaces;
  • process subscriptions, payments, refunds, and fraud checks;
  • respond to support requests and communicate service, billing, or security updates;
  • analyze performance, diagnose errors, and improve features, usability, and reliability;
  • personalize language, session, and product preferences;
  • investigate abuse, enforce our Terms of Service, and comply with legal obligations; and
  • train internal teams and improve workflows, but not to sell personal information.

Automated Decision-Making

We do not rely solely on automated processing, including profiling, to make decisions with legal or similarly significant effects about individuals where applicable law requires this disclosure.

Legal Bases

Where applicable law requires a legal basis, we generally process personal information because:

  • it is necessary to provide the services you request;
  • it is necessary for our legitimate interests in operating, securing, and improving LightEgg;
  • you gave consent, for example where consent is required for analytics or similar technologies; or
  • we need to comply with legal or regulatory obligations.

How We Share Information

We do not sell your personal information. We may share information:

  • with vendors and subprocessors that help us operate LightEgg;
  • within your organization workspace, based on the permissions and roles configured for your account;
  • with payment, fraud-prevention, hosting, storage, analytics, monitoring, email, and AI providers acting on our behalf;
  • if required by law, regulation, court order, or lawful government request;
  • to protect the rights, safety, and security of LightEgg, our users, or the public; and
  • in connection with a merger, financing, acquisition, reorganization, or sale of assets.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • maintain active accounts and organization workspaces;
  • keep billing, accounting, tax, and audit records;
  • investigate disputes, fraud, or misuse; and
  • meet legal, security, backup, and enforcement requirements.

Retention periods vary depending on the type of data, the plan you use, and whether deletion is requested.

International Transfers

LightEgg and our service providers may process data in countries other than your own. When we transfer personal information across borders, we use reasonable contractual, technical, and organizational safeguards appropriate to the transfer.

Your Choices and Rights

Depending on where you live, you may have rights to:

  • access the personal information we hold about you;
  • correct or update inaccurate information;
  • request deletion of your information;
  • object to or restrict certain processing;
  • withdraw consent where processing relies on consent; and
  • request a portable copy of certain data.

You can also manage some information directly inside your account or by contacting us. We may need to verify your identity before completing a request.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is completely secure, so we cannot guarantee absolute security.

Children

LightEgg is designed for businesses and is not directed to children under 13, or any higher minimum age required by local law. If you believe a child provided personal information to us, contact us and we will investigate.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the effective date above.

Contact Us

If you have questions or requests about this Privacy Policy, contact us at:

Email: hello@lightegg.com

You may also use the contact details published on the LightEgg website.